Terms of service

This document outlines the operational rules and legal framework for Lisoi. These Terms and Conditions govern your interaction with the website https://lisoi.com/ (the "Website"), which is managed by Lisoi, located at H.Rolandholtsln 19 7741RK.

By browsing our pages or purchasing our curated fashion pieces, you enter into a binding legal agreement with us.

Entity Details:

Lisoi operated by O.I Sales, a company registered in the Netherlands.

Address:
H. Roland Holstlaan 19
7741RK Coevorden
Drenthe
Netherlands

E-mail: info@lisoi.com
Company registration number: 91458226
VAT number: NL004896132B45

Customer service hours:
Monday to Friday: 8:00 - 17:00
Saturday to Sunday: 9:00 - 16:00

Follow @lisoi.fashion to stay inspired.

Introduction to Our Services

While you are free to explore our collections without an account, completing a purchase or accessing specific member features requires registration and explicit agreement to these terms. Lisoi provides a specialized fashion retail platform, and this document defines the mutual rights held by the brand and its global community of users. If these terms do not align with your preferences, we kindly ask that you discontinue use of the site.

Digital Platform Operations

We operate under the Lisoi identity, and terms such as "we" and "our" refer to this brand. Our digital storefront is powered by Shopify Inc., which provides the robust e-commerce infrastructure necessary to bring our collections to you. Any new features or tools added to the current store will automatically fall under these established conditions. We suggest reviewing this page periodically, as we reserve the right to modify these terms by posting updates directly to the Website.

SECTION 1 – DIGITAL STORE USAGE

By using this site, you confirm that you have reached the age of majority in your jurisdiction or that you have obtained the necessary guardian consent for any minors under your care. We strictly prohibit the use of our products for any unauthorized or illegal activities. You must not transmit destructive code, such as viruses or worms. Any breach of these safety protocols will result in an immediate cessation of your access to our services.

SECTION 2 – GENERAL TERMS OF SERVICE

We maintain the authority to decline service to anyone at any time for any reason. You acknowledge that your content (excluding encrypted payment data) may be transferred unencrypted over various networks to facilitate technical delivery. Reproduction, duplication, or exploitation of any portion of the service or website content without our express written consent is strictly forbidden.

SECTION 3 – RELIABILITY OF INFORMATION

While we strive for excellence, we cannot guarantee that all information on this site is always accurate, complete, or current. The material provided is for general reference and should not be the sole basis for high-stakes decision-making. We reserve the right to alter site content at any time, but we have no obligation to update historical data.

SECTION 4 – PRICING AND SERVICE ADJUSTMENTS

Our product prices are subject to change without prior notice. We reserve the right to modify or cancel any part of our service or product lineup at our discretion. Lisoi shall not be held liable to you or any third party for price fluctuations, modifications, or the suspension of our offerings.

SECTION 5 – PRODUCT AVAILABILITY AND REPRESENTATION

Certain items may be available exclusively online in limited quantities. While we make every effort to display garment colors accurately, we cannot guarantee your monitor’s display will be perfectly precise. We reserve the right to limit sales to specific individuals or geographic regions and to discontinue any product at any time. We do not warrant that the quality of any items purchased will meet your subjective expectations.

SECTION 6 – BILLING AND ACCOUNT INTEGRITY

We reserve the right to refuse any order you place. We may, at our discretion, limit or cancel quantities purchased per person or per household. In the event of an order change, we will attempt to notify you via the contact info provided. You agree to maintain current, complete, and accurate purchase and account information for all transactions.

SECTION 7 – OPTIONAL EXTERNAL TOOLS

We may provide access to third-party tools that we neither monitor nor control. These are provided "as is" and "as available" without any endorsements. Use of optional tools is entirely at your own risk, and you should ensure you are familiar with the terms provided by those external developers.

SECTION 8 – THIRD-PARTY CONNECTIONS

Our website may feature links to external websites that are not affiliated with us. We are not responsible for examining the content or accuracy of these third-party materials. Any transactions made on external sites are governed by their respective policies, and complaints should be directed to those specific providers.

SECTION 9 – USER FEEDBACK AND SUBMISSIONS

If you send us creative ideas, suggestions, or reviews, you agree that we may edit, copy, publish, and distribute those comments in any medium without restriction. We are under no obligation to pay compensation or maintain the confidentiality of any user-generated content. You are responsible for ensuring your comments do not violate the rights of any third party or contain malicious software.

SECTION 10 – HANDLING PERSONAL DATA

The submission of personal information through our shop is governed by our comprehensive Privacy Policy, which details our commitment to your data security.

SECTION 11 – RECTIFYING ERRORS

Occasionally, information on our site may contain typographical errors or inaccuracies regarding descriptions, pricing, shipping charges, or availability. We reserve the right to correct such errors and to cancel orders if any information is inaccurate, even after an order has been submitted, without prior notice.

SECTION 12 – PROHIBITED ACTIVITIES

Users are forbidden from using the site or its content: (a) for unlawful purposes; (b) to solicit others to perform illegal acts; (c) to violate international or local regulations; (d) to infringe upon intellectual property; (e) to harass or discriminate; (f) to submit false information; (g) to upload viruses; (h) to track others' personal data; (i) for spam or scraping; (j) for immoral purposes; or (k) to interfere with security features. Violation of these rules may result in account termination.

SECTION 13 – WARRANTY DISCLAIMER; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. The service and all products delivered to you are provided "as is" and "as available" without any warranties of any kind. In no case shall Lisoi, our directors, or employees be liable for any injury, loss, or claim arising from your use of the service or products, including lost profits or data.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold Lisoi and our affiliates harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law.

SECTION 15 – SEVERABILITY

If any part of these Terms is deemed unlawful or unenforceable, that specific provision shall be severed, but the remaining portions will continue to be valid and enforceable to the fullest extent permitted by law.

SECTION 16 – TERMINATION OF AGREEMENT

The obligations of the parties incurred prior to the termination date shall survive the end of this agreement. You may terminate these Terms at any time by notifying us that you no longer wish to use our services. If you fail to comply with these terms, we may terminate this agreement without notice and you will remain liable for all amounts due up to the date of termination.

SECTION 17 – ENTIRETY OF THE AGREEMENT

Our failure to exercise any right under these terms does not constitute a waiver of that right. These Terms of Service constitute the entire agreement between you and Lisoi, governing your use of the Service and superseding any prior agreements.

SECTION 18 – APPLICABLE LAW

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Netherlands.

SECTION 19 – EVOLVING OUR TERMS

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change any part of these terms at our sole discretion. Your continued use of the website following any changes signifies your acceptance of those updates.

SECTION 20 – RETURNS AND REFUNDS

Your Satisfaction is Our Priority

At Lisoi, we believe every piece you wear should make you feel inspired. We understand that finding the perfect fit or the right silhouette sometimes requires a second look. If your latest find isn’t quite what you envisioned, our team is dedicated to making the return process as seamless as the rest of your shopping experience.

The 60-Day Style Trial

We want you to be completely certain about your purchase. You are welcome to request a return within 60 days of your order being delivered. This generous window ensures you have plenty of time to try your new pieces on in the comfort of your own home.

Keeping Your Pieces Pristine

To be eligible for a return, your items must arrive back to us in their original, unworn condition. Please ensure all tags remain attached and that the original packaging is included. We ask that you take care when trying on garments to avoid any transfer of makeup, perfume, or deodorant, as items must be in "like-new" condition to be accepted.

How to Initiate a Return

Starting a return is simple. Please send an email to info@lisoi.com with your order number clearly stated in the subject line or message. Once we receive your request, we will provide you with the necessary instructions to send your items back to our studio.

Shipping and Exchanges

While we do not charge any restocking fees, the cost of return shipping is the responsibility of the customer. To ensure your package reaches us safely, we strongly recommend using a trackable shipping service.

Looking for a different size or a new color instead? We are more than happy to facilitate exchanges. Just let us know what you need when you contact us, and we will check our current inventory for you.

Your Refund Timeline

After your return arrives and passes our quality inspection, we will process your refund within 7 business days. You will receive a notification once the transaction is complete on our end.

Please note that individual banks and payment providers often have their own processing times. It may take a few additional days for the funds to officially appear in your account statement.

Get in Touch

Fashion is personal, and so is our service. If you have any questions regarding a specific garment or our return process, please reach out to info@lisoi.com at any time. We are always here to help you curate a closet you love.

SECTION 21 – CONTACT DETAILS

For any clarifications or questions regarding these terms, please reach out:

Lisoi is operated by O.I Sales, a company registered in the Netherlands.

Address:
H. Roland Holstlaan 19
7741RK Coevorden
Drenthe
Netherlands

E-mail: info@lisoi.com
Company registration number: 91458226
VAT number: NL004896132B45

Customer service hours:
Monday to Friday: 8:00 - 17:00
Saturday to Sunday: 9:00 - 16:00

Follow @lisoi.fashion to stay inspired.

We appreciate you choosing Lisoi as your destination for curated style and expressive fashion.